Returns & Exchange

All sales final unless the products arrive damaged. For a more flexible return and exchange protocols please place order via Faire. Link to our faire site. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@modernmysticshop.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@modernmysticshop.com and send your item to: HD Fulfillment | Modern Mystic Shop 1015-A Collier Rd NE Atlanta, GA 30318, United States.

Shipping

To return your product, you should mail your product to: 

Modern Mystic Shop c/o Saltbox

1314 Chattahoochee Ave NW, Suite B3

Atlanta, GA 30318

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Lost or stolen items will not be covered by Modern Mystic Shop. Once we send your item to USPS you will have to process a claim with them.